Safe and secure

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SCOTTISH Water is warning customers to be on their guard against bogus callers over the festive period.

This is one of the year’s hotspots for random callers and the utility company is urging residents to be extra careful about who they let into their home.

They are saying that customers need to remember the ‘three Cs’ of Card, Check and Call.

This means that if a cold caller arrives on their doorstep, they need to ask for an identity card, which all their staff carry with them.

They can them Check to see if the caller is genuine by Calling Scottish Water and having his or her identity verified.

Peter Farrer, Scottish Water’s customer service delivery director, said: “As our investment programme to deliver clearer, fresher drinking water and improve the natural environment across Scotland continues, Scottish Water workers are highly visible in towns and villages across the country.

“However, there are those, particularly at this time of year, who would take advantage of this essential work by posing as bogus water employees”.

Scottish Water claim that on the odd occasion when they need to access someone’s property, they try to contact then and firm up an arrangement when it can be done.

But on those occassions when they need to cold call someone, they should apply the three Cs.

Mark McLaren, Scottish Water’s regional communities manager for the area, said: “All our employees carry identity cards, which they are more than happy to show when requested to do so.

“Householders shouldn’t let anyone into their home until they are sure of their identity.

“Check through the peep hole in your door; ask them for their ID card or letter through the letterbox.

“Our employees will be more than happy to wait while you check their identity.

“If you’re on your own and feel that you need more support, then call a neighbour or a friend — and if you are at all worried about a caller, then please contact the police straight away.

“The advice is easy to remember: just three Cs — card, check and call”.