A care worker who gives up his own time to ensure vulnerable people have a better standard of living was honoured at a glittering awards ceremony.
Ian Roach, a telecare installation technician with East Renfrewshire Health & Social Care Partnership (HSCP), fits equipment which helps people to live independently at home while able to get help and support exactly when needed.
Ian received his accolade at the NHS Greater Glasgow and Clyde’s ‘Facing The Future Together’ awards for his passion in going the extra mile in order to make a difference to people’s lives.
The awards, now in their seventh year, recognise the contribution staff across the health board make to improve patient care both in hospitals and in the community.
Outside of work, Ian has performed many acts of kindness. These include going to an elderly service user’s home after work to tune in her new television, taking a housebound service user’s dog to the vet, and arriving to fit a bed sensor mat to find the bed wasn’t built and going back after his shift to build it.
On one occasion while installing a person’s telecare equipment, the next door neighbour called saying he felt unwell. Ian called for a doctor who in turn called an ambulance. Ian, despite his shift finishing at 5.30 pm, waited with the man until the ambulance arrived after 9pm.
On another occasion, Ian fitted additional telecare equipment for a physically disabled wheelchair user who had been the victim of a few thefts which had left him feeling vulnerable and frightened within his own home.
In another instance, Ian knew a service user well from his previous role as telecare responder. During a visit, the man told Ian how lonely he felt with his only visitors being carers and council staff.
Ian explained this to his supervisor and asked permission to take the man out on one of his own days off. Ian then surprised the man one morning, assisted him to dress, secured him in his wheelchair and took him by taxi to East Kilbride shopping centre where they had lunch and went shopping.
Julie Murray, chief officer, East Renfrewshire HSCP, said: “Ian is very deserving of this award and it’s important that we recognise and honour those, such as Ian, who deliver exceptional patient care.
“Ian has shown a number of acts of genuine empathy. Each time Ian has sought no personal recognition and has shown only a clear desire to help people.
“The example of Ian taking the man for a day out sums up Ian’s generosity of spirit. While the telecare equipment gave the man the confidence to feel safe in his home, what really mattered was that Ian listened to him and treated him with respect and as an individual.”