Director: Brad Anderson
In a tense opening sequence, terrified teenager Leah Templeton (Evie Thompson) dials 911 to report an intruder in her family home. Skilled operator Jordan Turner (Halle Berry) coolly advises Leah to lock herself in a room and remain on the line.
Unfortunately, the plan goes tragically awry and Jordan finds herself on the line with the intruder.“I suggest you leave that house before you do something you regret,” she barks.
“It’s already done,” growls the man, establishing a snappy catchphrase, which is recycled at two pivotal moments later in the film.
Leah is slain and Jordan hangs up her headset.
Six months later, the same madman, Michael Foster (Michael Eklund), abducts a blonde teenager, Casey Welson (Abigail Breslin), from a shopping mall.
Jordan happens to be in the call centre “hive” when Casey’s distressed telephone call comes through and the operator takes charge, determined to make amends for Leah.
Haunted by the words of her police officer father - “You might be the difference between somebody living and somebody dying” - Jordan provides Casey with ingenious suggestions for attracting attention from passing motorists.
When one driver (Michael Imperioli) takes note, it seems Casey’s tearful prayers could be answered...