The very highest levels of patient care at The Prince & Princess of Wales Hospice in Glasgow have been commended in a new report by Healthcare Improvement Scotland.
Consent to care and treatment, confidentiality, as well as the quality of staffing, management and leadership at the hospice in Carlton Place in the city centre, all received the very highest “excellent” accolades after an unannounced inspection last month.
In total, the hospice was awarded three grades of six or “excellent” and two grades of five or “very good”. The highest grade is six.
The report said: “The hospice’s staff respected each other, their patients and carers. They worked well as a team and felt managers and the senior management team supported them.
“This helped promote a positive culture in the hospice.”
It added: “The service had excellent systems in place to help make sure patients and carers were aware of the hospice’s consent and confidentiality policies. Staff explained treatments and procedures and sought verbal or written consent before treatment where necessary.”
The hospice, which has 14 inpatient beds and cares for more than 1200 patients and families every year at home, in daycare and on the wards, received “very good” grades for participation and care records, layout and facilities.
Rhona Baillie, chief executive of The Prince & Princess of Wales Hospice, said: “This latest HIS report acknowledges the gold standard of care we provide to patients and families every day in the hospice.
“Glasgow’s Hospice provides high-quality clinical, emotional, social, and spiritual care for patients who have a progressive life-threatening illness and support for those who care for them.
The Hospice is building a new home in Bellahouston Park which patients will move into in spring 2018.