ERC thanks residents for survey participation

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East Renfrewshire Council is thanking residents who shared their views in its 21st Citizen Panel survey.

The feedback from the survey will be at the heart of how the council shapes its future services and how they are delivered.

The latest survey revealed that 94 per cent of residents are satisfied with East Renfrewshire as a place to live. It also showed that the majority of respondents rate their quality of life highly, giving it 8 out of 10.

The survey highlighted there had been a significant increase in the number of customers using the council’s web site to access online services and pay bills.

Residents were also asked for areas where council services can be improved. Respondents were not so positive about road and footpath maintenance, and not all were aware of our free money advice and rights services to help those in financial difficulty.

The council is helping locals mitigate the impacts of welfare reform with its new money advice and rights team.

Lorraine McMillan, East Renfrewshire Council chief executive, said: “We always want to hear what residents across the area think of East Ren — good or bad — so that we can use this feedback to constantly improve the services we offer.

“I am grateful to everyone who responded for taking the time to feedback on our services. We really value your views about the community you live in and your opinions give us a real understanding of what is important to you.

“I’m very pleased that overall the response to the Citizen’s Panel survey has been very positive but I want to reassure our communities that we will address the areas where you want us to do more”

People were particularly positive about East Ren libraries, education services, parks and open spaces, local theatre and arts, halls and pavilions.