Council say report shows improvement

Barrhead pensioner Jean Conway at home.
Barrhead pensioner Jean Conway at home.

A report highlighting the significant pace and scale of modernisation across the East Renfrewshire Council’s services has been approved by councillors.

The report, ‘A MAP of Improvement and Change across East Renfrewshire’, sets out an impressive range of plans and projects already implemented or well underway to help the Council improve services to customers and at the same time become more efficient.

Following a meeting of the full Council, Jim Fletcher, ERC Council leader, said: “I am very proud of the work which the Council is doing right across East Renfrewshire to improve and modernise services.

“In many cases it is our most vulnerable residents who are benefitting from these changes.

“Just one example of modernisation highlighted in the report shows how we have transformed the way we deliver care at home services to many of our most vulnerable residents.”

A new model of home care services has already helped hundreds of residents to regain their independence and confidence following hospital discharge.

Tony O’Hare, East Renfrewshire Health and Social Care Partnership, service manager, said: “Our newly designed home care service is helping residents cope with short term physical problems so they can stay in their own homes, regain confidence and recover in familiar surroundings while at the same time it is freeing up our residential and NHS partner services for those who need it most.

“We are transforming the way home care staff work, through the use of new technologies and smart phones, which is enabling more accurate monitoring of care provision quality and continuity.

The project will also see the introduction of a new digital portal which will allow approved family members to log in and check the status of a relative’s care.

Pensioner Jean Conway has lived in Barrhead for more than 50 years and has always led an active and healthy lifestyle. So when she was struck down with the E.Coli virus and hospitalised for two weeks, it left her fearful that her independence could be gone.

After being discharged from hospital though, the new model of home care proved invaluable. The service, which is usually put in place for around six weeks, is tailored to help people regain their confidence and independence as quickly as possible.

Such was Jean’s determination after just three weeks of support she was back to full independence.

To find out more about the Council’s programme the full report can be viewed at