Bogus caller reports prompt Scottish Water warning

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SCOTTISH Water has received reports of bogus callers claiming to work for the water board operating in the southside area.

Last Thursday (June 27), marked the latest of three incidents, as a resident of Buccleuch Avenue in Clarkston was targeted by two men posing as employees of ‘Scottish Hydro Water’.

The duo claimed to be working on nearby drains and said they had noticed a problem with drainage at the woman’s property, offering to carry out a CCTV survey and repair the fault.

They claimed that, on receiving payment from the householder, they would provide an invoice which could be sent to Scottish Water for reimbursement.

The woman did not hand over money, and instead contacted Scottish Water to check that the visit was genuine.

Mark Maclaren, regional communities manager, explained: “On occasion, when we need access to a customer’s property, we normally contact them in advance and arrange a suitable time. However, there may be occasions when we need to cold-call.

“Our employees carry ID and are always happy to display these on arrival. Our staff and contractors never call at a customer’s home to collect money.”

The Clarkston incident followed similar occurrences in Drymen and Wishaw, prompting Scottish Water to issue a statement advising use of the three Cs rule: card, check and call.

Residents are advised not to open the door without first checking a caller’s identity card through the letter box.

Check the ID carefully, matching the photo on the card to the face at the door, and look for the water board’s customer helpline number, or for any evidence of tampering.

If in doubt, call the customer number 0845 601 8855, and report any suspicious callers to the police on 101.

The water provider has also put together an anti bogus caller pack, which includes an electronic alarm, window sensor, door viewer, UV marker pen and guard bar.

The pack is geared towards vulnerable customers, and there are 50 available on a first come, first served basis — to find out more, email customermarketing@scottishwater.co.uk or write to: Bogus Caller Pack, Customer Marketing, PO Box 8855, Edinburgh EH10 6YQ.