Councillor on winning track for the disabled

Williamwood rail station access meaning disabled cannot use station
Williamwood rail station access meaning disabled cannot use station

A local councillor has secured agreement from rail operator Scotrail that they will provide a taxi service for customers who cannot negotiate steps at certain stations on their route.

Cllr Ralph Robertson, who represents Netherlee, Stamperland and Williamwood wards, was extremely concerned that some residents wouldn’t be able to access Williamwood railway station.

The station in question can only be accessed by stairs, and those people who will need to use the new health centre at Drumby Crescent - and don’t have a car - will beunable to use the rail service due to accessibility problems.

Having raised the matter with Scotrail, Cllr Robertson received a response advising him: “If you wish to use a station that is inaccessible to you (for example due to stairs, or the station being unstaffed when you need to use it) we will book you an appropriate taxi, at no extra charge, between the inaccessible station and the nearest or most convenient accessible one for your journey, as long as travellers have a valid rail ticket for the journey.

“There is no extra charge for this service. When you speak to our Assisted Travel Service team we will discuss your individual requirements determining the most suitable accessible taxi for you.

“We will always make sure that you can complete as much of your journey by rail as possible. Please try to book this as soon as you can so that we can be sure of providing the right transport for you.”

Cllr Robertson said: “I am delighted that Scotrail have taken on board my concerns and acted upon them.

“The fact that they have agreed to provide taxi services as required is a real win for my disabled constituents.”

Travellers who need to use this service should contact Scotrail via: 0800 912 2 901 or complete the online form at: https://www.scotrail.co.uk/form/assisted-travel